Monthly Archives: January 2009

Social media lets you listen to your customers

Use social media to reap the rewards of listening to all your customers – not just those willing to participate in surveys and focus groups. Continue reading

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Posted in Blogging, client service, marketing, media relations, Social media | Tagged , , , , | 8 Comments

Three Metro Vancouver events you shouldn’t miss

Three upcoming events Metro Vancouver entrepreneurs (with a 2/3 emphasis on females, that sounds about right, doesn’t it, sisters?) should consider attending. First, there’s the Canadian Women in Communications Social Media Event on Wednesday, February 11, 2009, from 5-8PM. Details … Continue reading

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How can I resist? Bring on the Canadian marketing gurus

Getting all nationalistic about marketing in my advanced middle age. And, of course, hoping for a free book. Continue reading

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A new era of oratorial splendour and hyper-literacy

Watching the Obama inauguration and engaging with the tweetosphere as a new era of hyper-literate oratorial splendour begins. Continue reading

Posted in speechwriting, Twitter | 2 Comments

Making sense of – and with – social media

@comcastcares’ Frank Eliason has a common-sense approach to customer service that explains so very clearly why his use of Twitter is working for him – and for his employer. Continue reading

Posted in client service, Social media, Twitter | Tagged , , , , , | 2 Comments

No Spin PR January Wordle

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NV09 for NeoLuddites Contest Entrant: Kirsten Chursinoff

My palette, originally uploaded by Kirsten’s Fabric Art. Kirsten Chursinoff’s photo, My palette, from her flickr set, her blog, and her web site all made me want to blog (and tweet) about her. And so I have. Listen to her … Continue reading

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Monty Pythoning Facebook

Not really Monty Python, of course, but closer to Mr. Cleese than to Mr. Bean, thankfully. Or watch it later.

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The social media neoLuddite contest: win a ticket to Northern Voice 09

Enter my contest to win a ticket to NV09, Vancouver’s social media and blogging ‘unconference.’ Continue reading

Posted in Blogging, contest, Social media | 23 Comments

21st Century public relations

I wouldn’t say this was the world’s best video, but it does make a few good points. 1. Writing well is the single most important foundation skill for PR practitioners. 2. Knowing your client’s business (which includes knowing what’s going … Continue reading

Posted in client service, media relations, public relations, Social media | 2 Comments