Tag Archives: Twitter

About that 24/7 party going on in your computer: the social media timesuck

Twitter’s greatest strength is actually the power it gives the user to customize her/his own experience with the medium. Continue reading

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Crimes against Twitter: how mainstream media and marketers are messing up

The way many mainstream media outlets behave on Twitter is the virtual equivalent of copious projectile vomiting. The exceptions are a refreshing change of pace. Continue reading

Posted in community and stakeholder consultations, corporate reputation management, crisis communications, marketing, media relations, public relations, Social media, Twitter | Tagged , , | 4 Comments

Making sense of – and with – social media

@comcastcares’ Frank Eliason has a common-sense approach to customer service that explains so very clearly why his use of Twitter is working for him – and for his employer. Continue reading

Posted in client service, Social media, Twitter | Tagged , , , , , | 2 Comments