The power of listening: Vancity steps up to the plate
Just got off the phone with Bill Corbett, Vancity’s Business Banking Director, Operations and Cash Management, who had commented on my last post and reached out to me, asking me to contact him to discuss any further suggestions or insights I had about my recent business banking experience and what Vancity could do differently in future.
Although the blogosphere zeitgeist is Opinions ‘R’ Us (I sometimes think my next blog should be called ‘No Thought Left Unexpressed’), I will confess that I felt rather guilty when he told me that several folks at Vancity had seen my post over the weekend and that there had been some internal debate about it. I never meant to make you work on your days off, people, nor was I hoping to see (or hear) of any heads rolling. I’m merely a fan of The Tudors, I don’t actually think I’m Henry VIII. Read more »
The social media disconnect: let’s not change everything
Since moving to British Columbia in 2002, my awareness of local credit union Vancity has been exponentially heightened. This May 2008 Strategy Magazine special report by Carey Toane explains why. Its staff are out there on the community relations front, explaining banking to fledgling entrepreneurs and creating some truly innovative micro-credit products. Vancity’s working hard for my business. Or is it? Read more »
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