Comments on: The social media disconnect: let’s not change everything

By: william azaroff » Monitoring your brand health – part one.

william azaroff » Monitoring your brand health – part one. — Mon, 10 Oct 2011 05:30:10 +0000

[...] A recent example.Recently, we had a blogger join Vancity. Or rather try to join Vancity. This one meant a lot to me because the blogger does PR 2.0 and joined partially because of the social media initiatives I’ve helped to create, like ChangeEverything.ca. But upon trying to join Vancity, she didn’t have the experience that she (or we) would have liked. You can see the original post here: The social media disconnect: let’s not change everything. [...]

By: william azaroff » Blog Archive » Monitoring your brand health – part one.

Thu, 06 May 2010 00:23:07 +0000

By: The power of listening: Vancity steps up to the plate « No Spin PR

The power of listening: Vancity steps up to the plate « No Spin PR — Thu, 04 Dec 2008 21:07:26 +0000

[...] Vancity’s Business Banking Director, Operations and Cash Management, who had commented on my last post and reached out to me, asking me to contact him to discuss any further suggestions or insights I had [...]

By: ruthseeley

ruthseeley — Thu, 04 Dec 2008 05:38:19 +0000

Thanks for responding to my post, Bill, and for taking my concerns seriously.

I’m looking forward to talking to you and will give you a call once I’ve received your email.

By: Bill Corbett

Bill Corbett — Thu, 04 Dec 2008 05:07:19 +0000

Hi Ruth,

First of all, let me simply say that I’m sorry you had such a bad experience dealing with Vancity.

I want to thank you for your thorough and insightful post. Several of us saw it on Saturday and it created a very good dialogue among our Business Banking staff and senior leaders across the company. We are very concerned about your experience.

Your post provided valuable insight. You touched on some specific issues which we are now actively addressing. Your feedback will help us focus our efforts on fixing the processes and service issues that need to work better to deliver our members with great service.

Do you have a moment to discuss this a little further? I’ll follow up with an email to you directly so you have my contact info.

Again, I’m disappointed with the experience you had and I thank you for your feedback.

Yours,
Bill Corbett
Director of Operations, Business Banking
Vancity

By: ruthseeley

ruthseeley — Sun, 30 Nov 2008 01:17:42 +0000

I’m both sorry and glad to hear it’s not just me, Monica.

By: monicahamburg

monicahamburg — Sat, 29 Nov 2008 23:02:01 +0000

Ah, VanCity – I like their support of the Pride Parade and similar causes – I like the changeeverything.ca their microfinance.ca – alas, I found opening an account similarly unfun. Perhaps your post will be a beacon for them to change that practice.

P.S. Classic: one of my friends is in that Vancity commercial (she’s clearly not one the unattractive people you described – as she’s one of those blond goddess types